Privacy Policy

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Anima Felix Mobile Application and Website

Privacy Policy

We are pleased you are visiting the Anima Felix Website and would like to provide you with some essential information about our commitment to the security and privacy of your personal data.

Please consult this section regularly as the policy may be subject to changes or updates. Any significant changes to this policy will be notified to you.

1. Who are we?

Anima Felix SRL is a limited liability company with registered office in Bucharest, Blvd. Ion Mihalache, no.166, Sector 1, registered in the Trade Register under no. J2024027531000, with fiscal code no. 50637957 ("Anima Felix" or "We").

2. Use of Anima Felix Mobile Application

By accessing or using any part/function of the Anima Felix Mobile Application, you agree to accept and abide by the terms, conditions and policies mentioned and/or available via hyperlink in the footer of the pages and you are of legal age according to the applicable Romanian law. If you do not accept the terms, conditions and policies outlined, then you should not continue to access our Mobile Application and/or use our Services.

3. Where do we collect data about you?

In general, the personal data we collect is provided by you through the Anima Felix Mobile Application or by e-mail.

4. How do we use your personal data?

Please find below the purposes for which we process your personal data, who has access to your data and how we store it:

4.1. When you interact with us through the contact channels

If you interact with us using the contact details available on the Anima Felix Mobile Application, we will use your contact details and the data you provide to us to resolve the reported situation, to assess the satisfaction of our customers and to continuously improve the services we offer.

Personal data Your e-mail address and any other data you send us voluntarily
Legal basis of processing We process your data in pursuit of our legitimate interest to respond to any questions, complaints or recommendations you send us and to improve our services and the experience we offer to our customers (Art. 6/1/f of Regulation (EU) 2016/679).
With whom we may share your data
  • IT service providers for our company (hosting and data storage) or providers to whom we outsource certain technical support services for our Mobile Application
  • The Mobile Application on which our website has been developed and which hosts our website
  • Regulatory and other state authorities, if required by legal or statutory requirements.

We will only disclose your personal data to the extent strictly necessary to achieve the intended purpose. We have taken all necessary steps to ensure that external service providers who have access to your data have also implemented physical, electronic and managerial security measures to protect your data.

How long we store data We will not keep in our database communications older than 5 years from the date of the last interaction.
Where the data is stored The registered data will be stored on our secure servers in the EEA.
4.2. For the execution of services

We process the personal data you upload to the Mobile Application for the provision of logging services and psychological testing.

Personal data User's mental health data
Legal basis of processing We process your data with your explicit consent (Art. 9/2/a of Regulation (EU) 2016/679)
With whom we may share your data
  • IT service providers for our company (hosting and data storage) or providers to whom we outsource certain technical support services for our Mobile Application
  • The Mobile Application on which our website has been developed and which hosts our website
  • Regulatory and other state authorities, if required by legal or statutory requirements.

We will only disclose your personal data to the extent strictly necessary to achieve the intended purpose. We have taken all necessary steps to ensure that external service providers who have access to your data have also implemented physical, electronic and managerial security measures to protect your data.

How long we store data We will not keep personal data older than 5 years, calculated from the last interaction.
Where the data is stored The registered data will be stored on our secure servers in the EEA.
4.3. Facilitating easy and pleasant navigation on our Mobile Application

When you access our Mobile Application, we collect data about you through online identifiers (cookies and IPs), which are stored in log files as well as in the Anima Felix database.

We use this information so that we can design our Mobile Application to better tailor it to the needs of our users. We may also use your address. IP address to help diagnose possible malfunctions of our servers, to manage and maintain the security of our Mobile Application, to analyze trends, to track visitors' movements, and to gather broad demographic information to help identify visitor preferences.

Personal data Internet Protocol (IP), general computer location, device (country level), website viewing history, timestamp, request/action, browser type and version, and operating system
Other information that is generated while using our Mobile Application, including when, how often and under what circumstances
Legal basis of processing We use cookies to make your browsing on our Mobile Application easy and pleasant, in our legitimate interest (Art. 6/1/f of Regulation (EU) 2016/679)
With whom we may share your data
  • IT service providers for our company (hosting and data storage) or providers to whom we outsource certain technical support services for our Mobile Application
  • The Mobile Application on which our website has been developed and which hosts our website
  • Third parties that place cookies: google.com, mixpanel.com
  • Regulatory and other state authorities, if required by legal or statutory requirements.

We will only disclose your personal data to the extent strictly necessary to achieve the intended purpose. We have taken all necessary steps to ensure that external service providers who have access to your data have also implemented physical, electronic and managerial security measures to protect your data.

How long we store data There are session cookies and persistent cookies. While session cookies are deleted when you close your browser, persistent cookies may have a different lifetime, depending on the purpose they fulfill.
Where the data is stored Data collected through own cookies will be stored on the hosting provider's servers located in the European Union.
Data collected through third parties who place cookies will be stored on their servers located in the European Union.

5. Are the data processed by Anima Felix secure?

Anima Felix pays great attention to the protection of your data and applies appropriate technical and organizational measures to ensure the protection of personal data processed, appropriate to the risks and categories of protected data, in particular, it protects the data against its sharing with unauthorized persons, its acquisition by an unauthorized person, its processing in violation of applicable laws as well as against data change, loss, damage or destruction.

However, remember that unfortunately no data transmission is guaranteed to be 100% secure.

If you suspect a breach of your data privacy, please contact us immediately at [email protected].

Important: After the data retention period has expired, your data will be deleted. If we believe that this data could assist us in improving the quality of our products or services, we will continue to use this data only after irreversible anonymization of this data.

6. Links to Other Websites

Please note that we are not responsible for the privacy practices of other Mobile Applications, websites or third parties. We encourage you to be aware when you leave our Mobile Application and to read the privacy policies of each website that may collect personal information.

7. Processing Data of Minors

Anima Felix is not intended to and does not knowingly collect through the Mobile Application information from minors under the age of 18. Access and use of the Mobile Application by minors constitutes the implicit consent of the legal guardian. Likewise, if we discover that a minor has used our Mobile Application without the legal guardian's consent, we will delete all personal data about the minor.

8. International Transfers of Personal Data

Anima Felix does not share personal data with partners operating outside the European Economic Area ("EEA").

9. Your Rights as a Data Subject

As a data subject you have specific legal rights in relation to your personal data that we collect and process. Anima Felix respects your rights and ensures that we take due account of your interests.

  • Withdrawal of consent: If the processing is carried out on the basis of your consent, you may withdraw your consent to the processing at any time.
  • Rectification of data: If you notice that we hold personal data about you that is inaccurate, you may at any time ask us to rectify the personal data concerning you. We make reasonable efforts to keep personal data - which is used on an ongoing basis and in our possession or control - accurate, complete, current and relevant, based on the latest information available to us.
  • Restriction of processing: If you are in one of the situations below, you may ask us to restrict the processing of your data:
    • challenge the accuracy of personal data for the period during which we need to verify the accuracy,
    • processing is unlawful and you request restriction of processing rather than erasure of personal data,
    • we no longer need your personal data, but you request them for the establishment, exercise or defense of a right, or
    • you object to the processing during the period in which we verify that our legitimate grounds override your rights.
  • Access to your data: You can ask us for information about the personal data we hold about you, including information about what categories of data, what it is used for, where we have collected it from, whether it is not collected directly from you and to whom it has been disclosed, if applicable. You can obtain a copy from us, free of charge, containing the personal data we hold about you. We reserve the right to charge a fee for abusive requests.
  • Right to portability: Upon request, we will transfer your personal data to another controller, where technically possible, provided that the processing is necessary for the performance of a contract. Rather than receiving a copy of your personal data, you may request that we transfer your data directly to another controller specified by you.
  • Right to erasure: You can obtain from us the erasure of your personal data if:
    • your data is no longer necessary for us in relation to the purposes for which it was processed;
    • you object to further processing of your personal data (see Right to object below);
    • personal data has been processed unlawfully;
    • withdraw your consent on the basis of which the processing is taking place
    Unless the processing is necessary:
    • in order to comply with a legal obligation that requires us to process that data;
    • in particular for legal requirements concerning data retention periods;
    • for the establishment, exercise or defense of a right in court.
  • Right to object: you can object to the processing of your personal data at any time due to your particular situation. In this case, we will no longer process the personal data, unless we can demonstrate compelling legitimate grounds and compelling interest for the processing or for the establishment, exercise or defense of a right. When you object to the processing, please indicate whether you wish to have your personal data erased or the processing of your personal data restricted.
  • Right to lodge a complaint: In the event of an alleged breach of the privacy legislation in force, you can lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing by filling in the online form available at dataprotection.ro.

Reminder!
Timeframe: We will try to resolve your request within 30 days. However, the period may be extended for reasons relating to the specific legal right or complexity of the request.

Restricting access: In certain situations, we may not be able to grant you access to all or part of your personal data due to restrictions provided by law. If we refuse your request for access, we will inform you of the reason for the refusal.

Impossibility of identification: In some cases, we may not be able to identify the personal data due to the lack of identifiers provided in the request you submit to us. In such cases, if you do not provide additional identifying information, we will not be able to fulfill your request to exercise your legal rights as described in this section.

Exercising your rights:
To exercise your legal rights, please contact our Data Protection Officer in writing by email at [email protected].

This version was updated on April 8th, 2025

Questions about our privacy practices?

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